Public services are required to adhere to legal requirements around discrimination, but how do these requirements apply in the digital sphere, and how can we monitor adherence to them?
Open Data Institute have produced a report in 2020 to explore how digital public services adhere to these legal requirements.
The report finds:
- People with mental health conditions, for example, have encountered barriers using everyday services
- Women, people aged over 65 and disabled people are all disproportionately affected by digital exclusion, meaning they are less likely to have the skills or access to use the internet and are therefore excluded from using online services.