Equality and Human Rights Commission announcement: Rail provider enters legal agreement with equality watchdog

The railway company LNER, which serves journeys to the North of England and Scotland from London, has signed a legal agreement with EHRC to improve its service for disabled passengers.

Following a legal challenge from a visually impaired customer who received inadequate support and assistance while travelling with the service, LNER will be required to improve elements of its assisted travel service and to refresh its accessibility and inclusion training to its customer facing staff.

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