Department for Work and Pensions report: Universal Credit Full Service Survey

The Department for Work and Pensions has published the results of a survey on Universal Credit Full Service previously called the ‘digital service’, in June 2018.

Key findings include:

  • Claimants struggled with the online claim process. Three-quarters of were able to register their own claim online, but just over half were able to do so unassisted.
  • Within 8-9 months into their claim, nearly a fifth of individuals had moved off UC. For slightly more than a tenth, this was as a result of finding work or increasing their hours or income.
  • Significant numbers of claimants were experiencing consistent and worsening housing payment arrears.
  • Older claimants and claimants with health conditions are faring less well with UC.
  • Around half of claimants have had to find additional funds.

Read the report in full (pdf).

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