Child Poverty Action Group report: Making adjustments? The experiences of universal credit claimants with mental health problems

Child Poverty Action Group (CPAG) has published a new report (pdf) on The experiences of universal credit claimants with mental health problems.

People experiencing mental ill health face specific problems claiming support from our social security system. This is particularly the case with universal credit (UC) because it is fully digital, and because it is the same benefit for all working-age people, whether or not you have a mental health problem.

To ensure everyone can access the financial support they need, there should be a robust and prompt system within UC to identify those who need additional support to claim, or different treatment to access support. And a requirement that the Department for Work and Pensions (DWP) acts on that information.

CPAG took on this research to find out whether the DWP is meeting the needs of people with mental health problems and making adjustments to their service as required by law.

The report also makes recommendations for very practical steps the DWP could take to ensure claimants with mental health problems can access UC fully. 

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